Troubleshooting Common Issues

Quick Solutions to Common Problems

Having trouble? Check these common issues and solutions.

🔧 Problem 1: Content Generation Failed

Symptoms:

• Error message: "Generation failed"
• Loading spinner stops without result

Solutions:

1. Check your topic: Make sure it's specific and clear
2. Try a different AI model: Some models work better for certain topics
3. Check your limits: Verify you haven't reached your monthly limit
4. Refresh and retry: Sometimes a simple refresh fixes the issue

🔧 Problem 2: WordPress Connection Failed

Symptoms:

• Red X next to WordPress connection
• Error: "Unable to connect"

Solutions:

1. Verify URL format: Must be https://yoursite.com (no trailing slash)
2. Check Application Password: Generate a new one if needed
3. Test REST API: Visit yoursite.com/wp-json - should return JSON
4. Check WordPress version: Must be 5.6 or higher

🔧 Problem 3: Slow Generation Speed

Symptoms:

• Generation takes more than 2 minutes
• Frequent timeouts

Solutions:

1. Switch to a faster model: Try GPT-5 Mini or Claude 3.6 Sonnet
2. Simplify your topic: Very complex topics take longer
3. Check system status: Visit status page
4. Try during off-peak hours: Late night/early morning often faster

🔧 Problem 4: Posts Not Publishing to WordPress

Symptoms:

• Post generated but doesn't appear on WordPress
• Error: "Publish failed"

Solutions:

1. Check connection status: Make sure it shows green checkmark
2. Verify permissions: User must have "publish_posts" capability
3. Check for plugin conflicts: Disable security plugins temporarily
4. Manual publish: Copy content and paste manually as test

🔧 Problem 5: Monthly Limit Reached Prematurely

Symptoms:

• Limit reached before expected
• Counter shows more posts than you created

Solutions:

1. Check billing cycle: Limits reset on your subscription date, not month start
2. Review post history: Check Dashboard > Usage for details
3. Failed generations: These don't count - verify the counter
4. Contact support: We can review your account

🆘 Still Having Issues?

If these solutions don't help:

• 📧 Email us: support@blogflux.ai
• 💬 Live chat: Available in your dashboard
• 📱 Emergency: Check system status first

💡 Pro Tip

When contacting support, include:

• Your account email
• What you were trying to do
• Exact error message (screenshot helps!)
• When the issue started