Quick Solutions to Common Problems
Having trouble? Check these common issues and solutions.
🔧 Problem 1: Content Generation Failed
Symptoms:
- Error message: "Generation failed"
- Loading spinner stops without result
Solutions:
- Check your topic: Make sure it's specific and clear
- Try a different AI model: Some models work better for certain topics
- Check your limits: Verify you haven't reached your monthly limit
- Refresh and retry: Sometimes a simple refresh fixes the issue
🔧 Problem 2: WordPress Connection Failed
Symptoms:
- Red X next to WordPress connection
- Error: "Unable to connect"
Solutions:
- Verify URL format: Must be https://yoursite.com (no trailing slash)
- Check Application Password: Generate a new one if needed
- Test REST API: Visit yoursite.com/wp-json - should return JSON
- Check WordPress version: Must be 5.6 or higher
🔧 Problem 3: Slow Generation Speed
Symptoms:
- Generation takes more than 2 minutes
- Frequent timeouts
Solutions:
- Switch to a faster model: Try GPT-5 Mini or Claude 3.6 Sonnet
- Simplify your topic: Very complex topics take longer
- Check system status: Visit status page
- Try during off-peak hours: Late night/early morning often faster
🔧 Problem 4: Posts Not Publishing to WordPress
Symptoms:
- Post generated but doesn't appear on WordPress
- Error: "Publish failed"
Solutions:
- Check connection status: Make sure it shows green checkmark
- Verify permissions: User must have "publish_posts" capability
- Check for plugin conflicts: Disable security plugins temporarily
- Manual publish: Copy content and paste manually as test
🔧 Problem 5: Monthly Limit Reached Prematurely
Symptoms:
- Limit reached before expected
- Counter shows more posts than you created
Solutions:
- Check billing cycle: Limits reset on your subscription date, not month start
- Review post history: Check Dashboard > Usage for details
- Failed generations: These don't count - verify the counter
- Contact support: We can review your account
🆘 Still Having Issues?
If these solutions don't help:
- 📧 Email us: support@blogflux.ai
- 💬 Live chat: Available in your dashboard
- 📱 Emergency: Check system status first
💡 Pro Tip
When contacting support, include:
- Your account email
- What you were trying to do
- Exact error message (screenshot helps!)
- When the issue started